Terms & Conditions
1. Application of the terms and conditions
The following terms and conditions shall apply exclusively to all business relations entered into between Kryolan GmbH and consumers (§ 13 BGB) by way of distance selling (§ 312 b BGB), unless individual agreements to the contrary have been expressly made with the customer. Any other terms and conditions shall not be recognised by Kryolan GmbH.These General Terms and Conditions apply exclusively to goods ordered by a customer as a consumer in the online shop of Kryolan GmbH.
2. Conclusion of the Contract
By clicking the button "pay now", the customer makes a binding offer to conclude a purchase contract for the goods selected by the customer. The goods are sold to domestic end consumers in quantities customary for households. The receipt of the order will be confirmed by Kryolan GmbH by email. The confirmation of receipt does not constitute an acceptance of the offer, but only serves to inform the customer about the receipt of the order.The contract is not concluded until the ordered goods have been sent.
If the ordered goods are not in stock, Kryolan GmbH will inform the customer immediately and, as far as possible, offer him a product of equal value in terms of type, quality and price.
3. Prices
The prices for the goods offered are shown in EURO and are understood to be ex the company headquarters of Kryolan GmbH in Berlin-Wedding excluding the statutory value added tax. The prices valid at the time of the order shall apply.The following applies to deliveries: For orders of € 120.00 or more, delivery is free of charge. If the customer requests a special type of delivery, e.g. express, the additional costs incurred shall be borne by the customer.
4. Delivery
Kryolan GmbH will process the customer's order immediately and send the goods to the customer. Insofar as delivery dates or periods are agreed, Kryolan GmbH shall endeavour to comply with the delivery dates or periods, but shall not assume any guarantee for this.If agreed delivery dates or periods cannot be met, the customer will be informed immediately. After expiry of a delivery date or period, the customer may set a reasonable grace period; after expiry of the grace period, the customer may withdraw from the contract. Agreed delivery dates or periods shall be deemed to have been met if the delivery item has been dispatched by the time they expire.
Events of force majeure, restrictions under public law as well as strikes and lockouts shall extend the agreed delivery dates or periods by the duration of the aforementioned obstacles to delivery. In the event of a delay in delivery due to the aforementioned reasons Kryolan GmbH shall inform the customer without delay. Claims for damages by the customer for non-performance or delay are excluded if the failure to deliver on time is due to the aforementioned reasons.
If the customer is in default of acceptance in whole or in part, Kryolan GmbH shall be entitled to claim the damage caused thereby including any additional expenses incurred. In the event of the customer's default in acceptance the risk of accidental loss or accidental deterioration of the object of purchase shall pass to the customer; during the default Kryolan GmbH shall only be liable for intent and gross negligence.
5. Terms if Payment
The customer may pay the purchase price and, if applicable, other ancillary claims as follows:- Credit card (Mastercard/VISA/American Express)
- PayPal
- Apple Pay
- Google Pay
6. Damage in Transit
The customer shall inspect the delivered goods upon receipt and report any transport damage to the carrier without delay. The customer shall notify Kryolan GmbH of the damage within five working days after receipt of the damaged goods, provided that the delivery was insured by Kryolan GmbH at the customer's request.7. Warrenty
The statutory warranty provisions shall apply.Kryolan GmbH expressly points out that in some cases there may be minor deviations, especially with regard to color nuances, between the products presented on the website and the actual appearance of the delivered goods. Such deviations, which are based on technical circumstances, do not justify any claims for defects on the part of the buyer, provided that these deviations do not impair the quality of the delivered products.
If delivered products show a defect, Kryolan GmbH will immediately provide supplementary performance. Subsequent performance shall generally be effected by way of replacement delivery. The defective goods shall be returned to Kryolan GmbH; the costs for this shall be borne by Kryolan GmbH.
8. Reservation of ownership
The goods remain the property of Kryolan GmbH until the purchase price has been paid in full.9. Liability
Kryolan GmbH shall be liable for any damage incurred only to the extent that such damage is due to a breach of an essential contractual obligation or to intentional or grossly negligent conduct on the part of Kryolan GmbH or its vicarious agents. If an essential contractual obligation is breached due to slight negligence, the liability of Kryolan GmbH shall be limited to the foreseeable damage typical for the contract. An essential contractual obligation shall be deemed to exist if its fulfillment makes the proper execution of the contract possible in the first place or if the customer has relied and was entitled to rely on its fulfillment. Any further liability for damages is excluded. This does not affect liability for any culpable injury to life, limb or health. This also applies to the mandatory liability under the Product Liability Act.10. Data Protection
The data required for the execution of the contract will be collected and stored in accordance with the applicable legal provisions.Upon request, Kryolan GmbH will provide the customer with information about the stored data of the customer. Upon request of the customer, Kryolan GmbH will arrange for the immediate deletion of the customer's data.
For the remaining information, please refer to the privacy policy of Kryolan GmbH.
11. Right of withdrawl for Consumers/Cancellatiuon Policy/Consecuences of cancellation
If the customer makes a purchase for purposes which cannot be attributed to a commercial or independent professional activity, i.e. as a consumer, he shall be entitled to a right of cancellation in accordance with the following cancellation policy.However, the right of withdrawal does not apply to the delivery of goods which have been manufactured by Kryolan GmbH according to customer specifications or which are clearly tailored to the customer's personal needs or which, due to their nature, are not suitable for return or may spoil quickly or whose expiry date would be exceeded upon return.
In the following, Kryolan GmbH provides the customer with the legally required information on the terms and consequences of the right of withdrawal: Cancellation policy Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods, if you have ordered one item or several items as part of a uniform order and the item(s) is/are delivered uniformly, if you have ordered several goods as part of a single order and the goods are delivered separately. If there are several of the above alternatives, the withdrawal period shall not begin until you or a third party named by you, who is not the carrier, have taken possession of the last goods or the last partial consignment or the last item.
In order to exercise your right of withdrawal, you must send us
Kryolan GmbH
Papierstr. 10
13409 Berlin
Tel: +49 30/499 892-0
Fax: +49 30/491 49 94
webshop-no@kryolan.com
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You may use the following model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
To:
Kryolan GmbH
Papierstr. 10
13409 Berlin
Germany
Tel: +49 30/499 892-0
Fax: +49 30/491 49 94
webshop-no@kryolan.com
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) contract for the purchase of the following goods (*)
________________________________________________________
________________________________________________________
Ordered on (*)_____________/ received on (*)_________________
________________________________________________________
Order number
________________________________________________________
Customer number
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of the consumer(s) (only in case of paper communication)
________________________________________________________
Date
(*) Delete where inapplicable.
Download the cancellation form here as a PDF file.
Consequences of cancellation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
